CatalogKeep Support
Need help with CatalogKeep? We’re here to help.
Frequently Asked Questions
How do I save an item?
Add a product from your dashboard with the Add Product button, or import several at once from a CSV file. To save the actual digital file, open the product and choose Upload file. Once the upload finishes, the product's backup status changes to Backed up and you can download the file any time.
How do I organize my saved items?
Use the search box to find products by title or keyword, and the filters to narrow by category, folder or backup status. You can also create folders and move products between them to keep your catalog tidy.
How do I delete an item?
Open the product on your dashboard and choose Delete. Deleting a product also deletes the file backed up for it and frees up that storage space. This can't be undone, so make sure you have a copy of anything important first.
How do I manage my account?
Your dashboard shows your plan, product count and storage usage. From there you can upgrade to Pro or manage your subscription through the secure billing portal. To change your password, use "Forgot password" on the sign-in page. To permanently delete your account and everything in it, use Delete Account in your dashboard; this also cancels subscriptions bought on the CatalogKeep website. App Store subscriptions must be canceled on your iPhone in Settings → your name → Subscriptions.
Contact Support
Can’t find what you’re looking for? Email us at support@getcatalogkeep.com and we’ll get back to you. If your question is about your account, please write from the email address you signed up with so we can find it quickly.