Privacy Policy

What CatalogKeep stores

CatalogKeep stores the account details you register with (your email address and a securely hashed password), the catalog information you add or import (product titles, descriptions, prices, categories, tags, store links, image links, filenames, notes and dates), and the digital files you upload as backups.

Your content stays yours

You keep ownership of everything you upload. We store and process it only to provide CatalogKeep to you — for example to display your catalog, run your searches, prepare your exports and deliver your downloads. We do not sell your content, and we do not use it to train AI models.

Who can see your files

Your products and files are private to your account. Files are kept in private storage that is not publicly listed or browsable, and downloads are served through short-lived links that are generated only after we confirm you are signed in and that the file belongs to your account. Other CatalogKeep users cannot view or download your files. A small number of authorised staff may access stored data when required to operate, secure or support the service.

Service providers

We use third-party providers to run CatalogKeep: hosting and database/storage infrastructure for your account and files, and Stripe for payment processing. Payment card details are entered on Stripe's own secure checkout and are handled by Stripe — CatalogKeep never receives or stores your full card number.

We never ask for marketplace passwords

CatalogKeep does not ask for, store or use the login details of any marketplace or storefront. You bring your catalog in via CSV files and manual entry.

Retention and deletion

We keep your catalog data and files while your account is active. You can delete individual products (which also deletes any file backed up for that product) and replace files at any time. Folders are only for organizing and can be deleted once empty. Moving from Pro to Free never deletes your existing products or files. You can permanently delete your account at any time with the Delete Account option in your dashboard (or by emailing support@getcatalogkeep.com from your account's email address). Deletion first cancels any recurring subscription bought on the CatalogKeep website so it does not keep billing, then permanently deletes your login, email address, products, folders, notes and uploaded files. Subscriptions bought through the Apple App Store must be canceled through Apple. We may keep records we must retain for legal or accounting reasons (for example payment records held by Stripe or Apple).

Your choices

You can export your full catalog as a CSV, download your backed up files, correct your product information at any time, and ask us for a copy or deletion of your account data.

Security

We use access controls at the database and storage layer so that each account can only reach its own rows and files, encrypted connections, and per-request authentication checks. No online service can promise absolute security, and we make no such guarantee. Please keep your own password safe and unique.

Changes and contact

We will update this policy as CatalogKeep develops and will change the date above when we do.

For privacy questions, account access requests, or deletion requests, contact CatalogKeep at support@getcatalogkeep.com.